The average chain franchised hardware & housewares store. Good paint selections. Lots of lawn & garden products.
**Horrible Customer Service; Lack of effort / Disrespectful** This afternoon I needed to run a few errands. I needed to hit the dump and match up some paint for the trim in my son's room. The trim paint came from Home Depot, but the HD is not on the way to the dump, so I decided to go to Maxfield's to save time seeing it's right on my route. I typically go to Maxfield's to refill my propane tanks and get Benjamin Moore paint. I figured they could match up the old paint in a snap and save me a good hour of my time. I arrived at Maxfield's with my old paint can in hand (about ½' of paint left in can) and headed to the paint counter feeling good about the time I was going to save. An employee (turned out to be the owner) came to the counter to help me; Me: Slight issue, could you match this up for me please? (I open the can to show the paint inside. It's a little discolored because it hadn't been mixed)
Paint Guy: (Looks in the can) I can't do it, that's sludge.
Its a decent hardware store, has everything I've gone there for :)
Paint Guy: Nope, can't do it.
Me: Fine, I'm outta here – I'll never come back here again.
Try to avoid the staff here! The store itself has things usually needed if you can't make the drive to Concord home depot or Lowes. It is worth the extra drive. Staff here are very rude. Good luck going in there and not being disrespected for denying what they think is right, even though as customers we probably already research exactly what we need before "having" to go to ace. Because we all know we never really want to go to this ace because of past experiences of disrespect. To whoever hires the cocky, rude, know it all staff there... you should ask about there customer service skills first! Another lost customer. Not like they care because if they did they would have friendly staff by now, since the last poor review was made on the internet. Sad.
Me: (Absolutely puzzled) Other places do this all the time.
Paint Guy: Who?
Good amount of inventory, lots of hard to find item's. Prices are a bit higher but expected for convenience and store name.very helpful and friendly staff .
Paint Guy: I'm crushed.
I went to Home Depot. They didn't even bat an eye. I told the girl at the counter this story and she was horrified. Thanks Home Depot for doing your job and respecting your customer! Maxfield's – you lost my business. I will never shop there again.
Paint Guy: I know my machine.
Me: Really? (While a grabbing a paint stick to stir it up). Just needs to be stirred (Stirring) – look at it now.
Me: Home Depot
Maxfield S Hardware is a US Hardware Store based in Pittsfield, New Hampshire. Maxfield S Hardware is located at 1002 Upper City Rd, Pittsfield, NH 03263, USA.
Please contact with Maxfield S Hardware using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Maxfield S Hardware opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.